Rules

Who orders and who delivers?

ProxyParts.com brings supply and demand together; a possible purchase is made between the subscriber of ProxyParts.com and the searching party. It is important for each party to know whom they are doing business with. If something unexpectedly goes wrong with a delivery, both parties need to know whom to contact. Request/provide as much information as possible, such as name, address, city, e-mail address, telephone and/or fax number.

Ordering car parts

Information

Provide all necessary information to ensure that you order the correct car part. Based on the license plate and/or chassis number, the supplier can often see whether the car part is suitable for the respective vehicle.

Part number

Many car parts are included in the stock records of the suppliers through their part number. It is recommended to specify this number if you know it.

Terms of delivery

• Avoid misunderstandings! Always inquire about the terms of delivery.
• Is the price inclusive or exclusive of VAT?
• Is the price inclusive or exclusive of shipping?
• What are the terms of warranty?
• Who pays for shipping with an unexpected return?

Warranty considerations

• All motors provided by our subscribers need to be built in with new belts and/or chains and filled with the prescribed amount of motor oil.
• Transmissions should be filled with the prescribed amount of oil

The buyer cannot claim warranty if:

• the buyer provided incorrect or insufficient information regarding the brand and type of the purchased part and/or the vehicle for which it is intended
• installation of the purchased part was not performed correctly
• the buyer has carried out or had someone carry out work, such as but not limited to repair, modification, and disassembly, to the purchased part
• the part is installed or used for a different purpose than what the purchased part is intended for
• the part is installed in vehicles which deviate from the standard specifications of the manufacturer
• there is unsound and/or improper use of the purchased part or of the vehicle the part was installed in for different purposes than those for which the vehicle is used in normal traffic (speed testing, reliability resting, excessive force in connection with combination of car and trailer or caravan, etc.)
• there has been a violation of any other provision of the applicable General Terms and Conditions or Terms of Warranty, insofar as these prescribed as punishable with the dissolution of rights

Picking up or shipping car parts

Collecting

If you are picking up the car part yourself or having it picked up, you can check whether it meets your expectations. Collection is always advantageous; there are no shipping and COD charges. Note that cash payment may be required; make sure you have enough cash with you. Always ask for a receipt!

Shipping

If the supplier is shipping the car part to you, keep in mind that this is usually done via cash on delivery. You pay the transporter upon delivery. Make sure someone is present at the specified address to receive the shipment and provide the payment.

Return shipment

The supplier should be able to detect any shortcoming. If this means the car part needs to be returned, make sure you make good arrangements with the supplier.

Responsibility

Suppliers who are members of ProxyParts.com trade strictly for their own account and liability. ProxyParts.com / Autonet B.V. does not accept any liability. ProxyParts.com subscribers have agreed to the ProxyParts.com Code of Conduct. Complain directly to the supplier, but in any event, within three working days, if the car part does not meet your expectations.
Give the supplier the opportunity to solve a problem within a reasonable term before purchasing the car part elsewhere!